If you created your account using your email address, follow the “Forgot Your Password” link to reset your password. If you created your account using a Facebook or Google account, choose "Sign in with Google" or "Sign in with Facebook"

We recommend creating an account before checking out to save your payment details, preferred delivery addresses and order history. Whether you choose to checkout as a guest or create an account, your information is secure.

Yes, our checkout and chat are encrypted to protect your information.

The Furnishments (AssistOnTech Inc) is a proudly Canadian company. We provide some products made in Canada and some imported from trusted vendors around the world.

This is the date we expect a product to arrive in our warehouse. If you purchase an item on backorder, expect an additional 15-20 business days between the in-stock date and your delivery date. Please note this date is our best estimate, and can change due to outside factors like global shipping days and inclement weather.

We'll send you a confirmation email, including your order number, within 24 hours of your order being placed.

To protect our customers, our payment portal at checkout requires that your card information, including the billing address, be entered exactly as your financial institution has it on file. 

If you receive an error during payment, we recommend confirming your payment details with your financial institution before reattempting your order.

Your card will be charged as soon as you complete your order at checkout.

Online, Urban Barn accepts Visa, Visa Debit, Mastercard and Amex.

Ship to Store: When your order is ready in store, you will receive a “Ready for Pick Up” email notification.

Warehouse Pickup Or Delivery: When your order has arrived in our local warehouse, you will receive a “Your Order Has Arrived” email notification. Our warehouse team will contact you within 48 business hours to schedule your pickup or delivery appointment.

You would be able to add items to an existing order in 48 hours of the first time order placed, post 48 hours we would not be able to add anything on the order.

If you missed something, we recommend placing a new order.

Yes. Part or all your order can be cancelled (custom items excluded) with 48 hours, provided it has not started the packing and shipping process.

Post 48 hours or shipping process initiated then the 25% restocking fee would be charged + delivery fees in non refundable.

We work to fulfill all of our orders as quickly as possible, so the shipping process starts quickly after order placement. 

Please contact Customer Care to cancel your order.

Final calculation of taxes and shipping charges are shown in the last stage of your checkout process.