NEWSLETTER

Delivery Options

·         Not available with Local Ship.

·         Available with Room Drop at an additional cost of $15/piece. For online orders you will receive a call after order placement offering the option to purchase these services.

·         Available at no charge with Ship and Setup. For online orders you will receive a call after order placement to confirm requirement of these services.

·         Available on a one-for-one basis on like items. If we are delivering you one sofa, we can reposition or remove one sofa.

What to consider when choosing Shipping

1.   • Do you have the necessary tools to complete the required set-up and assembly?

2.   • Do you need other items removed or repositioned within your home?

3.   • Packaging materials can be significant and difficult to recycle.

4.   • Do you have the time to complete the set-up and assembly?

Safety Protocols (All Delivery Options)

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.
As with stores and warehouses, our Delivery Departments have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety.

This includes:
• The regular cleaning/ disinfecting of the truck’s interior and the outside handles of their vehicles.
• The use of Rubber gloves.
• The use of Hand sanitizer.
• The use of Protective Masks.

Room Drop&Ship and Setup – What to expect

• At all times please respect social distancing requirements.
• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• A Damage Waiver is required in the following situations:
› If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

Local Shipping – What to expect  

• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please inform the drivers where you want the product; driveway, front-door, porch, or garage.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.